FAQs

Shipping

We ship worldwide! We offer all customers Domestic and International Shipping with tracking.

Currently we can only offer one standard shipping option. Shipping is free for orders over $60 USD.

Since each item is made to order, it can take 3-7 business days to process after placing the order before it is shipped out. However, your order starts production within the first 24 hours. Delays may occur during peak seasons.

USA and Canada: 7 - 21 days

Oceania: 9 - 21 days

Europe: 11 - 21 days

Latin America: 13 - 25 days

Other countries: 16 - 30 days

Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If the item you've purchased is out of inventory in your nearest location we'll send it directly from our production lines at the same delivery times as stated in our shipping section.

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go.

Returns & Refunds

We offer immediate order cancellations up to a limit of 24 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.

Use this text to answer questions in as much detail as possible for your customers.

We will accept any returns for all undamaged and unused items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases (Custom kits are non-refundable).

We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at support@gemifyart.com and we will respond within 24 hours to assist with the process.

You can read more about our return policy here: Returns

Product

Think paint by numbers mixed with cross-stitch. Diamond painting is a new type of craft that allows you to create beautiful artworks with tiny little gems.

It's easy to pick up and perfect for passing time and relieving stress! 

We recommend our smallest canvas size for beginners or those just looking to test the waters.

Although, these paintings have less details than the larger canvases, you'll still be able to experience the fun and joy that diamond painting provides.

Please send us an email at support@gemifyart.com and we'll help you resolve this issue accordingly.

This will depend on the size of your canvas as well as the speed at which you work. Our smallest canvas can take up to 15 hours to complete if it's your first time.